Privacy Policy

Last updated: 12 May 2026

The website https://www.maisonlr-conciergerie.fr (hereinafter “the Site”) attaches great importance to protecting the privacy of its users. This policy describes how your personal data is collected, used and protected, in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act.

1) Legal Information & Editor

Site Editor

Lena Riousset – Maison LR Conciergerie (sole proprietorship) SIRET: 920 252 251 00011 661 chemin de Longuelance, 13400 Aubagne Phone: +33 6 08 18 95 29 Website: https://www.maisonlr-conciergerie.fr

Editorial Director & Data Controller

Lena Riousset Phone: +33 6 08 18 95 29 Email: contact@maisonlr-conciergerie.fr

You may contact us through the Site’s contact form, by email or by phone for any question relating to this policy.

2) Data Collected

During your browsing or interactions with us, we may collect the following data:

Identity: name, first name
Contact details: phone number, email address
Information relating to your project: location of the property, type of property, nature of the service requested (Airbnb management, private concierge, property care), content of the message
Contractual data: for clients under contract, information relating to the managed property and the services provided
Technical and browsing data: pages visited, length of visit, device type, browser, truncated IP address, cookies and audience measurement (see § Cookies)

We do not collect sensitive data. No banking data is collected via the Site.

3) Purposes & Legal Bases

Your data is processed for the following purposes:

Responding to your enquiries sent via the contact form, by email or by phone (legal basis: legitimate interest and/or pre-contractual measures)
Establishing quotes, contracts and services, ensuring follow-up of the client relationship and the rental management of your property (legal basis: contractual performance)
Coordinating service providers working on your property (craftsmen, photographers, laundry, housekeeping) within the framework of the management contract (legal basis: contractual performance)
Distributing your listing on short-term rental platforms for clients subscribed to our Airbnb management offering (legal basis: contractual performance)
Improving the Site and measuring audience (anonymised or aggregated statistics – legal basis: legitimate interest or consent depending on the tool used)
Displaying third-party content (Google Maps cards, videos, web fonts) if you consent to it (legal basis: consent)
Complying with the legal and tax obligations to which Maison LR Conciergerie is subject (legal basis: legal obligation)

4) Recipients & Subprocessors

Data recipients are: Maison LR Conciergerie and, where applicable, its technical and operational service providers, strictly for the purposes described above.

These recipients may include:

Site host (O2Switch)
Audience measurement tools (Google Analytics)
Form and emailing tools integrated with the Site
Short-term rental platforms for the distribution of listings (Airbnb, Booking.com, Abritel, Expedia, etc.) within the framework of the management contract
Operational service providers (housekeeping companies, laundry services, craftsmen, photographers) working on the managed property
Accounting and tax tools for invoicing and legal declarations

These service providers act as subprocessors and offer guarantees of security and confidentiality compliant with the GDPR.

Transfers outside the European Union may occur (for example via audience tools or international rental platforms). These transfers are governed by standard contractual clauses or a mechanism recognised by the GDPR. You may contact us to learn more.

5) Retention Periods

Prospects and contact enquiries: up to 3 years after the last exchange
Active clients and contracts: throughout the duration of the contractual relationship
Accounting and tax data: 10 years after the end of the contract, in accordance with legal obligations
Guest data (transmitted by platforms for welcoming purposes): duration of the stay extended by 12 months for the management of any disputes
Cookies: maximum duration of 13 months (see § Cookies)

Beyond these periods, the data is deleted or anonymised.

6) Cookies & Audience Measurement

The Site may use different types of cookies:

Necessary cookies: essential to the operation of the Site (security, consent management, language preferences)
Audience measurement cookies: to understand the use of the Site via Google Analytics (aggregated and anonymised statistics)
Third-party / embedded content cookies: video players, Google Maps cards, web fonts, external services
Marketing cookies (where applicable): remarketing or targeted advertisements, only with your consent

On your first visit, a cookie management banner allows you to accept, refuse or personalise your choices. You may modify your consent at any time via the “Cookie management” link present on the Site, or by clearing your browser’s cookies.

7) Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

Right of access to your personal data
Right of rectification of inaccurate data
Right of erasure (“right to be forgotten”) where applicable
Right to restriction of processing
Right of opposition, particularly to prospecting
Right to portability of the data provided, when the processing is automated and based on consent or contract
Right to withdraw your consent at any time
Right to define directives concerning the fate of your data after your death (France)

To exercise your rights, contact Maison LR Conciergerie via the Site’s contact form, by email at contact@maisonlr-conciergerie.fr or by phone at +33 6 08 18 95 29. A copy of your identity document may be requested in order to verify your identity.

A response will be provided within a maximum of 30 days. In case of difficulty, you may refer the matter to the CNIL (www.cnil.fr).

8) Security

We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access or disclosure, including:

Secure website in HTTPS / TLS encryption
Hosting on certified French servers (O2Switch)
Restricted data access for authorised personnel only
Regular and encrypted backups
Continuous application of security updates

9) Host

O2SWITCH 222-224 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand – France Phone: +33 4 44 44 60 40 Website: https://www.o2switch.fr

10) Modifications

This policy may evolve over time, particularly in the event of regulatory changes or evolution of our services. The date of the last update appears at the top of the document.

Users are advised to consult this page regularly to be informed of any modifications.