Frequently Asked Questions

Entrusting the management of your property always raises legitimate questions. Pricing, commitment, how things work, guarantees: we have gathered here the answers to the questions that come up most often in our conversations with owners. If yours isn’t listed, feel free to write to us — we reply personally, within 24 working hours.

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Understanding our services

What is a luxury concierge service?

A luxury concierge service goes far beyond simply welcoming guests. It takes charge of the entire management of a rental property or residence: listing optimisation, booking management, personalised welcoming, hotel-standard housekeeping, professional laundry, maintenance and technical follow-up. The objective is twofold: to completely free the owner from management constraints, while offering travellers an experience worthy of a boutique hotel.

What's the difference between Airbnb management, private concierge and property care?

These three services complement one another. Airbnb management concerns the short-term rental of a property (listings, bookings, welcoming). Private concierge is aimed at the owner for their personal needs (bookings, stay organisation, daily assistance). Property care covers the regular maintenance and monitoring of the property, whether it is rented out or not. At Maison LR, these three pillars can be subscribed to separately or as a complete package.

How does full-service rental management work?

The principle is simple: you entrust us with your property, and we take care of everything. We handle the listing creation, professional photography, online publication on platforms, booking management, guest arrivals and departures, housekeeping, laundry, routine maintenance, and financial reporting. You receive your rental income net of any management effort.

Do you work with every type of property?

We primarily support luxury properties: high-end apartments, villas with outdoor areas, Provençal mas and bastides, character village houses. Our personalised approach is particularly well suited to properties that deserve special attention. For more standard properties, please contact us: we study every file on a case-by-case basis and guide you with complete transparency.

Pricing and commitment

How much do your concierge services cost?

Our fees vary depending on the service subscribed to, the size of the property and the level of service required. For full-service Airbnb management, our remuneration is calculated as a percentage of the rental income received — you only pay if your property generates income. For private concierge and property care, we offer monthly packages or per-service pricing. Every quote is personalised after a visit or detailed conversation.

Are there any hidden fees?

None. Pricing transparency is one of our fundamental commitments. All services included in the contract are detailed in writing in your quote and contract. Any exceptional services (craftsmen interventions, purchase of specific products, additional deep cleaning) are systematically validated with you before being undertaken.

What is the commitment period?

We favour annual contracts, renewable by tacit agreement. This duration allows us to put in place a coherent strategy across an entire tourist season and to progressively optimise your property's performance. We remain flexible, however: if your needs evolve, we adapt the terms. No long-term commitment is imposed.

How can I terminate the contract?

Termination is done by simple letter or email, with two months' notice to allow for a clean transition — particularly to manage already-confirmed bookings. We return all platform accesses, accounts, and content created. We are committed to ensuring that the end of a contract goes as smoothly as its beginning.

Airbnb management and short-term rentals

Which platforms will you publish my property on?

We distribute your property on the main short-term rental platforms: Airbnb, Booking.com, Abritel, Expedia and Tripadvisor where applicable. This multi-platform strategy maximises your listing's visibility and multiplies booking opportunities. We manage all calendars in a synchronised manner to avoid any double bookings.

Who takes care of the photography of my property?

We work with professional photographers specialised in luxury real estate. Good photography can literally double the click-through rate on your listing — which is why we attach paramount importance to it. The photo shoot is included in our onboarding offer, and the photos remain yours definitively.

How do you optimise my rental income?

Our strategy rests on three levers. Dynamic pricing first: we adjust nightly rates according to season, local events, real-time demand and direct competition. Continuous listing optimisation next: titles, descriptions and photos are regularly tested and improved. Guest loyalty building finally: an exceptional welcome generates five-star reviews, which propel the listing higher in search results.

How does the welcoming of guests work?

We offer personalised in-person welcoming for every arrival. Our guests are received in person, introduced to the property, informed about local specificities and accompanied on every practical matter. For late arrivals, we set up secure key-handover solutions. A bespoke welcome book is left on site with all useful information, in both French and English.

What happens in case of a dispute with a guest?

We manage the entire relationship with guests, including any disputes. In case of an issue — damage, complaint, inappropriate behaviour — we step in immediately and activate the protections offered by the platforms (AirCover for Airbnb, for example). You are kept informed in real time and we make every decision together.

Maintenance, housekeeping and property care

Who handles housekeeping between rentals?

Housekeeping is provided by our internal team or by selected partner providers, according to luxury hospitality standards. Every rental turnover involves a complete cleaning, a remaking of beds with professional linen, and a systematic check of the property's condition. Your guests always find an impeccable property.

How does the laundry service work?

We work with a professional laundry that guarantees a minimum 60°C washing, immaculate ironing, and individual packaging of linen. This service is essential: the quality of linen is one of the first criteria perceived by travellers and makes the difference between a satisfactory night and a memorable one.

What happens in case of a breakdown or technical emergency?

We have a network of trusted craftsmen — plumbers, electricians, locksmiths, pool technicians — reachable quickly, including on weekends. In case of an issue during a rental stay, we intervene within a few hours to minimise inconvenience and preserve the guest experience. You are systematically informed, and any intervention exceeding a certain amount requires your prior validation.

Do you monitor the property when there are no guests?

Yes, this is one of our property care services. For second homes or quiet periods, we carry out regular visits (weekly or monthly depending on your preferences), check the general condition, manage incoming mail, handle any incidents, and secure the property after storms. Your property remains alive and well-maintained, even during your prolonged absence.

Geographical area and availability

Where do you operate geographically?

Our area of operation covers the entire Mediterranean coast between Bouches-du-Rhône and Var: Aubagne, Cassis, La Ciotat, Bandol, Sanary-sur-Mer, Marseille and their surroundings. For neighbouring towns or properties located in the hinterland, please contact us: we study every case individually based on the nature of the property and the frequency of intervention required.

Are you available 7 days a week?

Our team is reachable Monday to Saturday, from 9am to 7pm. For our owners under management contract, we provide 24/7 on-call support for guest emergencies (technical issue, lost keys, incident). No guest is ever left without an answer, regardless of the day or time of their arrival.

How quickly do you respond to guests?

Our average response time to booking enquiries is under one hour during the day. This is a major criterion on platforms like Airbnb, which penalise slow-responding hosts. This responsiveness contributes directly to your booking conversion rate and your ranking in search results.

Getting started with Maison LR

How do I get started with Maison LR?

The first step is a conversation — by phone or in person — to get to know each other, understand your expectations, and assess your property's potential. This conversation is entirely free and without commitment. Following this, if our services match your needs, we send you a detailed costed proposal. Management can then begin within a few days.

How long until my property is online?

Typically allow 7 to 14 days between contract signing and the effective publication of your listing. This timeframe includes the photo shoot, listing copywriting, creation of platform accounts (if necessary) and the setup of the welcome book. For properties requiring fit-out or home staging, the timeframe may be slightly longer.

Do I need to be present to get started?

Not necessarily. An initial property visit with you is always preferable, but if you live at a distance, we can organise this first visit via videoconference and then in person on our own. Many owners we work with live outside the region, and remote management works perfectly — provided you have a trusted point of contact, which is precisely our role.

What if my property isn't yet furnished or rental-ready?

We accompany you throughout the entire rental preparation process, including upstream. Advice on fit-out, introductions to partner interior designers, recommendations for furniture purchases, preparation of the rental file: we put our expertise at your disposal to transform a raw property into a high-performing rental. This preparatory phase is part of our global offering.

A question ?

Your question isn’t listed opposite? Write to us, we’ll reply personally within 24 working hours, Monday to Saturday.